NatMobile is National Bank’s Mobile Banking platform. Using NatMobile you can access various banking services such as checking your account balance, transferring money, making payments, requesting for statements, etc.

How do I know if I am already registered on NatMobile?

To check if you are already registered on NatMobile, dial *625#. If you are presented with an option to log in, then you are already registered to use NatMobile. If you are presented to open an account or register, then you are not registered on NatMobile.

What type of phone or device should I have to access NatMobile?

You can access NatMobile via USSD using any mobile device that has a SIM card registered to a mobile network operator such as Safaricom or Airtel. To access NatMobile via USSD, dial *625#. You will need at least Ksh. 2 of airtime. To access NatMobile using the NatMobile app, you would need a smart phone with and Android OS.

How do I get access to NatMobile?

If you already have an account at National Bank but are not registered to use NatMobile, visit the branch nearest you to register. You will be asked to fill in a short form and provide your Identification document.

What do I do if I cannot remember my password?

To have your password reset, visit your nearest National Bank branch.

How do I de-register for NatMobile?

NatMobile offers you a lot of convenience so we would love to have you stay. If you are experiencing problems with NatMobile, give us an opportunity to resolve it by getting in touch with our contact center staff at 020 282 8900, 0703 088 900, 0732 118 900. To de-register, go to the branch nearest you to complete a termination form.

Security Tips

Strong, Unique Passwords

Avoid using personal information like your name, date of birth, or pet names.
Do not use the same password for the NatOnline internet banking platform and other online accounts.
Do not write down your passwords or PINs

Safe Browsing Habits

Only Use Trusted Devices: Access the NatOnline internet banking platform only from your personal computer or mobile device that you keep secure with up-to-date security software.
Avoid using public computers or shared device
Be Cautious on Public Wi-Fi: Avoid accessing the NatOnline internet banking platform on public Wi-Fi networks as these are often unsecured.
Do Not Store Login Details in Browser: Avoid allowing your browser to save your username and password for the NatOnline internet banking platform.

Staying Vigilant Against Scams

Be Skeptical of Unsolicited Communications: Be wary of any unexpected emails, calls, or text messages asking for your NatOnline login details, passwords, PINs, or to move money. Your bank will never ask for this information out of the blue.
Secure Your Devices: Enable password or biometric security (fingerprint or facial recognition) on your phone, tablet, and computer.

In Case of Suspicious Activity

Contact NBK Immediately: If you suspect your NatOnline account has been compromised or you've been a victim of fraud, contact your bank's fraud department immediately.
Report Phishing Attempts: Forward any suspicious emails or messages NBK customercare@nationalbank.co.ke
protect your financial information. Remember that staying informed and being vigilant are key to safe internet banking.

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