NatMobile is National Bank’s Mobile Banking platform. Using NatMobile you can access various banking services such as checking your account balance, transferring money, making payments, requesting for statements, etc.

How do I know if I am already registered on NatMobile?

To check if you are already registered on NatMobile, dial *625#. If you are presented with an option to log in, then you are already registered to use NatMobile. If you are presented to open an account or register, then you are not registered on NatMobile.

What type of phone or device should I have to access NatMobile?

You can access NatMobile via USSD using any mobile device that has a SIM card registered to a mobile network operator such as Safaricom or Airtel. To access NatMobile via USSD, dial *625#. You will need at least Ksh. 2 of airtime. To access NatMobile using the NatMobile app, you would need a smart phone with and Android OS.

How do I get access to NatMobile?

If you already have an account at National Bank but are not registered to use NatMobile, visit the branch nearest you to register. You will be asked to fill in a short form and provide your Identification document.

What do I do if I cannot remember my password?

To have your password reset, visit your nearest National Bank branch.

How do I de-register for NatMobile?

NatMobile offers you a lot of convenience so we would love to have you stay. If you are experiencing problems with NatMobile, give us an opportunity to resolve it by getting in touch with our contact center staff at 020 282 8900, 0703 088 900, 0732 118 900. To de-register, go to the branch nearest you to complete a termination form.

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Platinum Debit Card

Your debit card isn’t just an ATM card. Make point of sale payments at your favorite store, at a restaurant or at a gas station or even online and experience the true freedom of cashless payments. Sign up for a Platinum Debit Card and start your journey to convenience.

It has the same core features as Visa Gold but comes with additional, unique and dedicated Visa Platinum privileges such as the VISA Luxury Hotels: https://www.visaluxuryhotels.com/

Why choose Platinum Debit Card

Convenience

The National bank debit card provides a secure alternative to cash.
Flexibility

The card allows for user flexibility. Shop or dine from any VISA branded outlet.
PIN security

A chip is embedded to minimize on fraud and a PIN used to enhance safety.
3D security feature

That secures all payments made on your debit card when you shop over the internet.
Helps Budgeting

Payments are reflected in your statement thus allowing for record keeping and giving you complete control of your spending.
Internationally Accepted

The National Bank Visa card is internationally accepted at more than 24 million locations in over 100 countries worldwide.
Access to PESA POINT and other Visa branded ATMs

We have widened our coverage. You can access your account from any PESA POINT and VISA branded ATMs.
Dedicated Customer Service

We have a dedicated team at your service 24/7
Travelling

This is a prestigious card for the frequent traveller who heavily relies on their card for payments.