This policy explains how National Bank of Kenya Limited (“NBK”) uses cookies.
In this policy, where we say 'cookies' it can also mean similar tracking technologies that collects data while you use our websites and mobile apps, applications, portals or other services that use cookies, and when you receive, open or respond to emails we send you. More information on the tracking we use in our emails, including how you can stop it, can be found in the Email Tracking section below.
Data we collect will be held by NBK. We use this data to:
- Protect you from fraud and keep improving security.
- Study how people use our websites and apps and our other services, so we can improve them.
- Decide which of our products, services and offers may be relevant for you.
- Tailor the marketing you see on social media, apps and other websites.
We may share this data with our subsidiaries. We also share some data with outside organisations. Some of them may place their own cookies on your device when you visit our website. You can find out more about how we share data – and who we share it with – in our Data Privacy Statement (nationalbank.co.ke)
We do not sell the personal information we have about you to outside organisations.
What Are Cookies?
Cookies are small files that are sent to your PC, mobile phone or tablet when you visit a website. They stay on your device and are sent back to the website they came from when you visit it again. Cookies collect data and send it to us while you use the site. These are written into mobile apps and web pages that you go to on your device.
Session and Persistent Cookies
All cookies are either session cookies or persistent cookies.
Session Cookies:
Last for the length of your visit to a website. They delete themselves when you close your browser.
Session cookies can help with security. For instance, they can keep you logged on as you move around a website.
Persistent Cookies:
Stay on your device when you close your browser.
They are used for many jobs. For instance, they can remember your User ID for websites where you log on. They can also store your choices for when you go back to a website.
Organisations find them useful to see how people use their websites. They can also be used to tailor the ads and marketing you see on social media, apps and other websites.
Essential Cookies and Cookies You Can Choose
Different types of cookies do different jobs on our website. Some are needed to make the website work.
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Category |
What they do and how we use the cookies |
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Strictly Necessary |
These cookies are essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously. If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private. Other important jobs they do are: Help you move around the site Tell us if you’ve been to it before and which pages you went to Tell us how the site is working, so we can find and fix any problems As strictly necessary cookies are essential for our website to work, they cannot be disabled at our end. You can set your browser to block or alert you about these cookies but opting out of them may cause some parts of our websites to not work. |
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Functional |
These cookies are used for remembering things like: Your user ID on the log on page Your region or country Your preferred language Accessibility options like large font or high contrast pages. If you limit these cookies on your browser, our website cannot remember choices you’ve previously made or personalise your browsing experience.
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Performance |
These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to: Improve the performance of our services Improve the products we provide. By not accepting these cookies, your browsing experience on our websites may be impacted. |
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Advertising |
These cookies help us decide which of our products, services and offers may be relevant for you. They also help us tailor and measure how effective our ads are on other websites, social media, and apps. They are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads. If you turn off marketing cookies, you’ll still see our ads online, but they may not be for things that interest you.
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First Party Cookies
These are cookies set by websites you go to.
Third Party Cookies
We may work with third parties to set the above-mentioned cookies when you interact with our website.
The service providers that host our web site may collect general information on our website visitors simply to help us provide banking and other financial services to you online. They may collect information on our behalf for security and statistical purposes such as:
- The Internet address (referral site) which brought you to our web site;
- The date and time you access our site;
- The name and version of your web browser;
- The Internet service provider you used when you accessed our site;
- Your Internet Protocol (IP) address; and
- The pages visited in our website.
Our service providers may use cookies to collect this information on all website visitors. They may also use session cookies for security purposes within our Internet Banking product.
Third parties may also place cookies on your device when you visit other websites that do not belong to us. These cookies are applied in accordance with the third party’s cookie policy, which we have no control over. You can always opt out of third-party cookies through your browser settings (see Managing Cookies Choices In Your Brower section below).
KEEP IN MIND
Multiple users: If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see ads based on sites they have visited as well as sites you have visited.
Cookies that are already on your device: Turning off one or more types of cookies will not delete any that have been downloaded in the past. We may still use data we collected up to that point but will stop collecting new data.
MANAGING COOKIES CHOICES IN YOUR BROWSER - ENABLING/DISABLING OR DELETING COOKIES:
You can manually or automatically turn off or delete cookies in your browser.
Cookies choices you set in your browser replace any you set on a single website. For instance, if you run an ad blocker on your browser, you won't see ads that are tailored to you, even if you have turned on marketing cookies.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
Email Tracking
This section explains more about the technologies we use to track emails, why we do this, and how you can stop it.
We track emails to help us improve the communications we send. We use small images called pixels within our emails to tell us things like whether you opened the email, how many times and the device you used. We may also set a cookie to find out if you clicked on any links in the email. The image stays in the email but leaves nothing else on your device.
How to Stop Email Tracking
You can stop email tracking by closing the email before you download any images or click on any links. You can also set your browser or email program to restrict or block our emails. Sometimes your browser or email program setting will automatically accept cookies. For more details on this, you will need to read the instructions for your browser, email program or device.
You can learn more about how we use your personal data in our Privacy Policy on the link below:
Data Privacy Statement (nationalbank.co.ke)
Dated: 9/08/2023